Privacy Policy

1. Overview

This Privacy Policy explains how The Avenue Hotel Coral Gables ("The Avenue," "we," "us," or "our") collects, uses, shares, and protects information when you visit our website, contact us, or make a reservation. This page also includes our Cookie Policy, which explains how cookies and similar technologies are used on our website.

2. Information We Collect

We may collect the following categories of information:

A) Information you provide

• Contact details (such as name, email address, phone number)
• Reservation details (such as arrival/departure dates, number of guests, preferences, special requests)
• Communications (messages submitted through our contact forms, email, or phone)

B) Information collected automatically

When you use our website, we (and our service providers) may automatically collect:

• Device and browser information
• IP address and approximate location
• Pages viewed, links clicked, and time spent on pages
• Referral source (how you arrived at our website)

C) Information from third parties

If you use a third-party booking engine or other services linked from our site, the information you provide to those platforms is collected by them and shared with us as needed to fulfill your reservation and provide guest services.

3. How We Use Information

We may use your information to:

• Process reservations and provide guest services
• Respond to inquiries and provide customer support
• Communicate about your stay, requests, and property information
• Send marketing communications (where permitted by law and your preferences)
• Improve our website, services, and guest experience
• Protect against fraud, security incidents, and misuse of our services
• Comply with legal obligations and enforce our agreements

4. How We Share Information

We may share information with:

• Service providers (for example: website hosting, analytics, booking and payment processing, customer support tools, email delivery providers)
• Business partners as required to provide services you request
• Legal and regulatory authorities when required by law, court order, or to protect rights, safety, or property

We do not sell your personal information in the traditional sense. If we engage in advertising or analytics activities that may be considered a "sale" or "sharing" under certain privacy laws, you may have the right to opt out (see Section 9).

5. Data Retention

We retain information for as long as needed to provide services, maintain records, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of information and the purpose for which it is processed.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no website or system can be guaranteed to be 100% secure. You use our website at your own risk.

7. Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can delete it.

8. Your Choices

• Marketing emails: You can unsubscribe at any time by using the link in our emails.
• Cookies: You can manage cookie preferences through our cookie banner and/or your browser settings (see Cookie Policy below).
• Do Not Track: Some browsers offer "Do Not Track" signals. Our site may not respond to all Do Not Track signals.

9. Privacy Rights

Depending on your location, you may have rights to:

• Request access to the personal information we hold about you
• Request correction or deletion of your personal information
• Request information about how we use or share personal information
• Opt out of certain uses of your information (such as certain targeted advertising)

To submit a request, contact us using the information in Section 11. We may need to verify your identity before fulfilling certain requests.

10. Cookie Policy

A) What are cookies?

Cookies are small text files placed on your device to help websites function, remember preferences, and provide analytics and advertising insights.

B) Types of cookies we may use

• Strictly necessary cookies: Required for the website to function (for example, security and basic site features).
• Performance and analytics cookies: Help us understand how visitors use our website so we can improve it.
• Functional cookies: Remember preferences and improve your experience.
• Advertising or targeting cookies: May be used to deliver relevant content or measure campaign performance (if applicable).

C) Managing cookies

You can manage your cookie preferences using:

• Our cookie consent banner (accept, reject non-essential, or customize settings), and/or
• Your browser settings (you can delete or block cookies, but site functionality may be affected).

11. Contact Us

If you have questions about this Privacy Policy or Cookie Policy, or want to make a privacy request, contact:

The Avenue Hotel Coral Gables

Email: reservations@theavenuecoralgables.com

Phone: (305) 982-8830

Mailing address: 4220 Laguna St. Coral Gables, FL 33146

12. Updates to This Policy

We may update this Privacy Policy & Cookie Policy from time to time. Changes will be posted on this page with an updated effective date.