Policies

Check-In and Check-Out Policies

Check-in: 4:00 PM

Check-out: 11:00 AM

Late Checkout Hours: 2:00 PM

Late Checkout Fee: 50% (if available)

Property and Cancellation Policies

Cancellation policy dependent on rate plan purchased. Below are the cancellation policies for the rate plans offered:

Flexible Rate Plans
Guest may cancel with 7-day notice and will receive a full refund. No refund on total reservation cost if cancelled less than 7 days prior to arrival date or on no shows. Guest charged 30% of total booking cost at time of booking with balance automatically charged 7 days prior to arrival date on credit or debit card used to make booking.

Non-Refundable Rate Plans
No refunds or exchanges permitted. Guest will be charged full amount at the time of booking.

Last Minute Rate Plans
No refunds or exchanges permitted. Guest will be charged the full amount at the time of booking.

Terms and Conditions

30% of the total cost of stay will be required to book. Credit or Debit card used to book will be automatically charged based on rate plan cancellation policy. Guest required to provide credit or debit card and complete registration form at time of check-in with a $750 hold placed on that credit or debit card in case of damages to the unit or its contents. The Avenue Hotel Management Group will use your personal information to provide discounted offers on future stays. Check-in available anytime after 4pm on your arrival date with check-out no later than 11am on your departure day. Valet Parking available on-site for $38 plus tax per day with unlimited in-and-out. Guest understands that this is a residential condo unit and as such from time-to-time things malfunction and in such a case the guest will report such malfunction to the front desk and allow maintenance staff to remedy the malfunction, and this does not constitute a reason for cancellation or refund. Guest understands that the property features a rooftop pool and is responsible for overseeing their minor children with liability for any instance not the responsibility of the Hotel Management Company, Unit Owner or HOA. All personal information provided by the guest at time of arrival will be used to message the guest during and after their stay and includes discounted offers on future bookings. Rates paid on bookings are not guaranteed on stay extensions.